Enhance IVR Voices with AI Dubbing: Elevate Customer Experience

Using AI in IVR Voice Dubbing Using AI in IVR (Interactive Voice Response) voice dubbing can enhance the efficiency and quality of the customer experience. AI technologies, such as text-to-speech (TTS) and speech synthesis, can be utilized to generate realistic and natural-sounding voiceovers for IVR systems. Here's how AI can be incorporated into IVR voice dubbing: Text-to-Speech (TTS): AI-powered TTS systems can convert written text into spoken words using synthetic voices. By integrating TTS into the IVR system, you can dynamically generate voice prompts, greetings, and menu options based on the content provided. TTS models have improved significantly in recent years and can produce high-quality, human-like speech, which can enhance the caller experience. Voice Cloning: AI models can be trained to clone existing voices, including those of famous personalities or specific customer service agents. With voice cloning, you can maintain a consistent brand voice or provide personalized interactions. By training the AI on voice samples, it can learn the unique characteristics of a specific voice and generate new speech that closely resembles the original speaker. Multilingual Support: AI-powered IVR systems can leverage language models to provide support in multiple languages. By employing machine translation and TTS technologies, you can translate and synthesize prompts and messages into various languages, allowing callers to interact with the IVR system in their preferred language. Natural Language Processing (NLP): AI-powered NLP techniques can enhance the IVR system's ability to understand and respond to customer queries. By integrating NLP into the IVR, you can enable more conversational interactions, allowing customers to speak naturally and receive accurate responses. This can reduce the frustration of navigating complex menu options and provide a more seamless customer experience. Voice Analytics: AI can also be used to analyze customer interactions with the IVR system. By employing speech recognition and sentiment analysis algorithms, you can gain insights into customer behavior, identify common pain points, and continuously improve the IVR system's performance.

7 of the Top IVR Use Cases for Marketing, Sales, and Support Teams So, now that you know what IVRs are and how they work, let's dive into how you can use them to improve the customer experience and drive more revenue. See our top 7 use cases below: 1. Measure and improve customer support with IVR phone surveys For call center professionals, phone surveys are an invaluable tool for measuring customer service quality. But do your customers even want to take a survey? Yes! And not just when they’re unhappy, either. According to the Invoca Buyer Experience Report, 66% of customers want to take a post-call survey no matter what their experience was like, and only 14% said they only take surveys if they have a bad experience. There are two types of surveys support professionals can set up: inbound IVR (surveys you call to take) and outbound IVR (surveys that call you). For example, you can transfer callers to a quick inbound survey to provide immediate feedback after speaking on the phone to a support agent. This type of phone survey helps businesses gather timely and relevant feedback at a time when the transaction remains fresh in customers’ minds. Alternatively, for times when a customer’s satisfaction with the help you provided can’t be immediately gauged, you can schedule an outbound IVR to automatically call customers after a certain period of time and ask them questions. 2. Generate phone leads for marketing campaigns An interesting way many marketers are using IVR is by making it the asset in their calls to action. For example, instead of sending out emails and running ads asking people to download information, you can ask them to call a special number to interact with your IVR. “Take our brief survey to win an iPad”, or “Find out if your windows need to be replaced using this 3-minute analysis”, for example. At the end of the call, the IVR can give them the option of speaking immediately with a sales rep. You capture all their contact information and IVR responses for future marketing campaigns. 3. Score phone leads before passing to sales Inbound IVRs are ideal for scoring phone leads. The IVR will ask callers the questions you determine work best to qualify them for your particular campaign. For example, if you are using the BANT (budget, authority, need, timeline) model to qualify leads, you can pose those questions to learn if callers are really ready to buy. Or you can find out from your sales managers what questions they care about in order to qualify leads, then pose those questions to callers. You can also use the IVR to route calls based on product line, business unit, or location if you have multiple locations, dealers, or local agents. Just ask a few simple questions like “enter your zip code” for location routing, or “press 1 for sales” to keep service calls out of the sales contact center. Leads that score high enough are passed from the IVR directly to sales for an immediate conversation. You can even send them to a second IVR if that works best for your campaign. It’s the same principle you use when inserting qualifying questions on your web forms. But the IVR results are better because leads passed to sales get connected in conversation immediately. 4. Receive customer feedback on new products for customers testing in beta with inbound and outbound IVRs Use IVR to survey customers who are testing new products in beta. The survey can ask yes-or-no or multiple-choice questions, or the questions can be open-ended and the customer can provide answers in their own voice. It’s flexible and the surveys can be easily updated to reflect new stages in your product testing. Surveying customers in beta using IVR also makes it easy for you to receive and evaluate feedback, and then make changes accordingly. The results of the IVR survey are immediately accessible after a customer has completed the survey. This enables your team to take action to resolve issues or make adjustments as needed based on the information your customers have provided. 5. Conduct market research to decode purchasing preferences, habits, and needs Get to know your customer demographic and decode their purchasing preferences, habits, and needs with phone surveys. Phone surveys will help you learn your customers’ attitudes about your industry, your products and services, and themselves. Market research not only helps you understand your current customers, it helps you understand your potential customers and opportunities for growth. Conducting this type of research via IVR phone survey helps you to be agile, as questions can be updated and changed as needed, and results can be viewed and analyzed instantly. IVR surveying for market research is more cost-effective than hiring a team of surveyors and buying expensive equipment to conduct the research. 6. Increase sales by delivering automated calls to customers soliciting reorders If you sell products or services that require reordering or renewals, automating the reminder and reorder process with an outbound IVR survey can be a real cost-saver. Ask your customers what product or service they need to reorder, how much, the day they need it, and any other relevant questions to complete the order. Automated reordering can be used for patients needing to refill prescription drugs, for businesses needing to reorder goods and supplies, and many other needs. 7. Manage inbound calls automatically using an IVR virtual receptionist Set up your own IVR auto-attendant to answer incoming calls, route callers using interactive phone menus, and provide info like account balances or business hours. IVR auto-attendants can replace live receptionists, helping your business cut costs and provide 24/7 customer service. How to Create an IVR voice in 5 Simple Steps 1. Type in your IVR script or an existing text document with the voice prompts into Wavel AI’s text editor. 2. Choose the perfect voice for your IVR messaging from Wavel AI’s extensive library of natural-sounding female and male AI voices across various accents. 3. Edit and modify the text of your IVR script depending on your requirement. You can also use customization features like pronunciation, emphasis, and more to more flavor to your voiceover. 4. Select background music from Wavel AI's library of soundtracks (or) Upload your own. 5. Render the voiceover by clicking on the ‘Build Audio’. Integrate the generated voiceover with your IVR system to improve the contact center experience for your customer.